Return & Refund Policy
At Poder Mágico Marketplace, we are committed to providing quality products and a positive shopping experience. Your satisfaction is important to us, and we strive to make our return and refund process simple, transparent, and hassle-free.
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
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Be unused and in their original condition
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Be returned in the original packaging, including all accessories and components
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Be accompanied by proof of purchase
Returns requested after the 30-day return period cannot be accepted.
Return Method
All returns must be submitted and returned by mail. We currently do not offer in-person returns.
Return Shipping
For eligible returns, customers may contact our support team to receive return instructions.
If the return is due to:
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A damaged, defective, or incorrect item, we will cover the return shipping cost.
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A change of mind, incorrect order placement, or customer preference, the customer may be responsible for return shipping expenses.
How to Return an Item
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Securely pack the item in its original packaging.
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Contact our customer support team for return authorization and instructions.
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Ship the package using the return instructions provided.
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Retain the tracking information until the return has been processed.
Restocking Fee
We do not charge any restocking fees on approved returns.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us process your claim quickly, please provide:
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Clear photos of the item and packaging
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Your order number
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A brief description of the issue
Claims submitted after 7 days may not qualify for a refund or replacement.
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be processed within 7 business days and issued to the original payment method used for the purchase.
Please note that your financial institution may require additional time to post the refund to your account.
Shipping Information
Processing Time: 1–3 Business Days
Transit Time: 3–7 Business Days
Estimated Delivery Time: 4–10 Business Days
Order Cut-Off Time: 5:00 PM (EST)
Shipping Method: Standard Shipping
Shipping Region: United States
Contact Information
Business Name: Poder Mágico Marketplace
Website: podermagicomarketplace.com
Address: 4805 Parke Haven Way, Acworth, GA 30101, USA
Email: podermagico11@gmail.com
Phone: +1 404 454 0025
Customer Support Hours
Mon–Sat: 9AM–5PM
Sun: Closed
Response Time
Our customer support team aims to respond to all inquiries within 24 hours.